Refunds & Cancellations

• Free services: nothing to refund.
• Done-for-you websites and add-ons: full refund if you cancel before we start the build. Once work has started, we refund the portion not yet performed, at our reasonable discretion. After we deliver and you approve the site (or 7 days pass after delivery with no change requests), the order is final. Included revisions are handled through Your Portal.
• Lead generation and marketing packages: refundable before setup begins. Once setup starts, fees aren't refundable because the work and any third-party costs can't be undone. Ad spend paid to Google or other platforms follows their policies.
• Domains and hosting: domain fees aren't refundable once registered or renewed. Turn off auto-renew anytime in Your Portal to avoid future charges.
• Paco Pro: cancel anytime in Your Portal. Cancelling stops future charges and you keep Pro until the end of your paid month. No partial-month refunds, except where required by law.
• Tips: voluntary and non-refundable, except accidental duplicate charges reported within 14 days.
• Billing mistakes: if we charged you in error, contact us and we'll fix it.

To request a refund, reach us through our contact page with your order number. Please contact us before disputing a charge with your bank — we can usually fix it faster.